Scottco Code Of Ethics
Customers
WE WILL SERVE our customers with integrity, competence, and objectivity. WE WILL DELIVER to our customers more than we promised through value-added services. WE WILL PERFORM our work to meet technical codes or better. WE WILL EXPLORE each customer situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendation may provide our customers. WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.
Employees
WE WILL TREAT our employees fairly. WE WILL ASSIGN technical and support personnel to each job in accordance with their experience, knowledge, and expertise. WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high-performance standards. WE WILL HIRE only personnel of high personal integrity.
Professional Responsibility
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence. WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed, we will take care of callbacks with a minimum of inconvenience to our customers. WE WILL STAND behind our work. WE WIL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We follow the Golden Rule. WE WILL NOT advertise our service in a deceptive manner. WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
Earnings
WE WILL AGREE with our customer independently and in advance on the basis of our fees. They will be reasonable, legitimate, and commensurate with the quality of services we deliver and the responsibility we accept. WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility we accept. WE WILL LISTEN to customer complaints about price mindful of the honest value received by the customer and our right to an ethical profit.
Social Responsibility
WE WILL BE good corporate citizens. WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve. WE WILL REPORT violations of this Code of Ethics.
Nexstar Network, Inc. enforces the Code by receiving and investigating all complaints of violations.
125 Little Canada Rd West, Suite 200., Little Canada, Minnesota 55117 * (651) 426-2000 * Fax (651) 426-0821
FAST, friendly plumbing, heating, air conditioning, and electrical
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